Version 1.0 · Effective 06-JUNE-2026 · Last updated 06-JUNE-2026
This Refund & Cancellation Policy ("Policy") explains the circumstances under which GrowNest.africa ("GrowNest", "we", "our", or "us"), operated by Jurvclaq Global Concept Ltd, may approve cancellations, refunds, replacements, credits, or other remedies for products and services available through the GrowNest Platform. This Policy should be read together with our Terms & Conditions, Privacy Policy, and any product-specific conditions applicable to your transaction.
Refund eligibility depends on factors including the type of product or service, payment status, order status, delivery status, the cause of the issue, vendor obligations, and applicable law. Approval of one refund request does not create an obligation to approve future requests.
Subject to verification, GrowNest may approve a refund where:
Unless required by applicable law, refunds will generally not be granted where the customer changes their mind after successful fulfilment; products have been consumed, used, altered, or damaged after delivery; false or misleading information is provided; fraudulent conduct is suspected; promotional rewards have already been fully used; or the refund request is submitted outside the applicable claim period. Nothing in this section limits any statutory rights that cannot lawfully be excluded.
Food subscription plans may be cancelled before the commencement of the relevant fulfilment cycle, subject to the rules of the selected plan. Where products have already been purchased, packed, dispatched, or delivered for a subscription cycle, cancellation or refund may not be available except where required by law or where GrowNest determines that exceptional circumstances exist.
Marketplace buyers should inspect products promptly upon delivery. If a product is defective, materially damaged, or significantly different from its description, the buyer should notify GrowNest within the applicable reporting period and provide reasonable supporting evidence, such as photographs or other documentation. GrowNest may facilitate communication between the buyer and the vendor to assist in resolving the matter.
Wallet funding transactions and savings deposits are generally intended to be final once successfully processed. Refunds or reversals may be considered only where a verified processing error occurred, duplicate transactions were processed, applicable law requires reversal, or GrowNest determines that exceptional circumstances justify corrective action. This Policy does not affect your right to withdraw eligible savings in accordance with the applicable savings product rules.
Affiliate commissions and referral rewards may be withheld, adjusted, cancelled, or recovered where qualifying conditions were not satisfied, fraud or abuse is detected, duplicate or invalid accounts are used, transactions are reversed or cancelled, or applicable programme rules permit adjustment.
You are encouraged to contact GrowNest before initiating a chargeback through your payment provider. Where a chargeback is initiated, GrowNest may investigate the transaction, temporarily restrict related accounts or transactions, provide evidence to the payment provider, and recover funds where legally entitled to do so. Fraudulent chargebacks may result in suspension or termination of Platform access.
To request a refund, contact GrowNest through the official support channels, provide your order or transaction reference, explain the reason for the request, and submit any supporting information reasonably requested. GrowNest may request additional information before making a decision.
Where a refund is approved, it may be issued through the original payment method (where practicable), a GrowNest Wallet credit, or another lawful payment method determined by GrowNest. Processing times may vary depending on payment providers, banks, fraud reviews, or operational requirements.
Nothing in this Policy requires GrowNest to provide refunds where the claim is fraudulent, you materially breached the Terms & Conditions, legal restrictions prevent the requested remedy, or the claimed loss primarily results from circumstances outside GrowNest's reasonable control.
GrowNest may amend this Policy from time to time to reflect changes in law, operations, products, or consumer protection practices. Material changes will be communicated where required by law.
Questions regarding this Policy may be submitted through GrowNest's official customer support channels: support@grownest.africa.