Version 2.0 · Effective 06-OCT-2026 · Last updated 06-OCT-2026
Your information. Your trust.
At GrowNest, we understand that using our Platform means trusting us with information about you. We take that responsibility seriously.
This Privacy Policy explains what personal information we may collect, why we use it, how we protect it, when it may be shared and the rights available to you under applicable data-protection law.
This Privacy Policy applies to personal information processed through GrowNest.africa, the GrowNest mobile application and related GrowNest services.
Depending on how you use GrowNest, we may collect:
Personal and contact information: name, telephone number, email address, delivery address, and other contact information you provide.
Account information: login details, account preferences, profile information, and account activity.
Order and transaction information: orders, groceries and foodstuffs purchased, Food Plan information, payment status, transaction references, and delivery information.
Technical information: device information, IP address or similar technical information, browser or application information, operating-system information, and information about how you use the Platform.
Communications: we may retain information you provide when you contact customer support or communicate with GrowNest.
Information may be collected:
We may use your information to:
GrowNest will process personal information using an appropriate lawful basis under applicable data-protection law. Depending on the circumstances, this may include:
We may share relevant information with service providers that help us operate GrowNest, including providers involved in:
We may also disclose information where required by law, court order, regulatory requirement or other lawful authority.
GrowNest does not sell your personal information simply because you use our Platform.
Payments may be processed through third-party payment providers. Where a payment provider processes payment information, that provider may also have its own privacy policy and terms.
GrowNest will only handle payment information to the extent reasonably necessary for the relevant service, transaction, reconciliation, support or legal obligation.
GrowNest may use cookies and similar technologies to:
Where required, GrowNest will provide appropriate cookie information and choices.
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
No internet-based service can guarantee absolute security, but GrowNest will continue to take reasonable steps to protect information entrusted to us.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:
When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.
Subject to applicable law and lawful limitations, you may have rights concerning your personal information, including rights to:
Requests may be made through the privacy or customer-support channels published by GrowNest.
Where permitted, GrowNest may communicate with you about relevant products, services, promotions or updates.
You may opt out of marketing communications through the available unsubscribe mechanism or by contacting GrowNest. Important transaction, security or service communications may still be sent where necessary.
GrowNest is not intended to be used independently by children where applicable law requires parental or guardian involvement. Where we become aware of unlawful collection of a child’s personal information, we will take reasonable steps to address the matter.
Some service providers used by GrowNest may process information through systems located outside Nigeria. Where personal information is transferred outside Nigeria, GrowNest will take steps required by applicable data-protection law.
GrowNest may integrate with or link to third-party services. Those third parties may have their own privacy practices and terms. We encourage you to review their applicable policies when using their services.
If you believe GrowNest has mishandled your personal information, please contact us through the privacy or customer-support channels published on the Platform. We will review genuine privacy concerns and take appropriate steps where an issue is identified.
GrowNest intends this Privacy Policy to operate in accordance with applicable Nigerian data-protection requirements, including the Nigeria Data Protection Act 2023 and applicable guidance or regulations.
We may update this Privacy Policy when necessary. The latest version will be published on the GrowNest Platform with the applicable effective date.
Your information is entrusted to us. We will treat it with care, use it responsibly and work to protect it.