Version 1.0 · Effective 06-OCT-2026 · Last updated 06-OCT-2026
Delivery should be simple.
Once you place an order with GrowNest, we want the next step to be straightforward: your groceries or foodstuffs should get to you as expected.
This Delivery Policy explains how delivery works and what we need from you to make it happen.
Delivery availability depends on the location and delivery option available for the order.
Available delivery locations, options and charges may change as GrowNest expands or adjusts its operations.
You are responsible for providing:
Incorrect or incomplete information may cause delay or prevent successful delivery.
Where a delivery fee applies, the applicable charge will be disclosed before you complete the order.
Delivery charges may vary according to the delivery location, order and delivery option available.
GrowNest will communicate an estimated delivery period where applicable. An estimated delivery time is a genuine estimate rather than an unconditional guarantee.
Delivery may be affected by circumstances such as:
Where a significant delay becomes known to GrowNest, reasonable efforts will be made to provide an appropriate update.
Customers should make reasonable arrangements to receive their orders.
If another person receives your order on your behalf, you remain responsible for ensuring that the person is authorised to receive it.
Where delivery cannot be completed because of circumstances attributable to the customer, GrowNest may contact the customer to determine the next appropriate step.
Where legally permissible and clearly applicable, additional delivery costs may apply if a further delivery attempt is required because of customer-provided incorrect information, unavailability or another customer-caused issue.
Please check your order as soon as reasonably possible after delivery. If anything is wrong, missing or damaged, contact GrowNest promptly and preferably within 3 working days.
The 3-working-day period is GrowNest’s operational reporting window and does not remove any statutory consumer right that cannot lawfully be excluded.
Where a delivery problem results in an approved refund, GrowNest will process the applicable refund under the Return & Refund Policy and applicable law.
You may request cancellation before an order reaches a stage where cancellation is no longer reasonably possible. Once fulfilment or delivery has progressed substantially, cancellation may no longer be possible.
Where cancellation is accepted and a refund is due, the refund will be processed according to the applicable policy and law.
A smooth delivery depends on both GrowNest and the customer. Please:
We cannot control every road, network or circumstance. But we can control how we communicate, how we handle your order and how we respond when something goes wrong.
That is the GrowNest standard.